Research
We produce commissioned and syndicated research reports and qualitative/quantitative surveys covering global business services (GBS) that includes digital-and IT-enabled services, business process outsourcing (BPO), business process services (BPS), finance & accounting, human resource outsourcing (HRO), procurement outsourcing, legal services, IT outsourcing (ITO), employee experience (EX) and customer experience (CX).
- 2024 Gauteng Province GBS/BPO Value Proposition, Plan and Incentive Package
- 2024 United States Total Human Experience (HX) Index
- 2024 Global Business Services Salary Survey
- 2024 Global Business Services OPEX and Pricing Survey
- 2024 South Africa Digital and ITO Value Proposition
- 2024 Africa Global Business Services (GBS) Benchmarking & Market Report
- 2023 East London IDZ GBS Value Proposition
- 2023 Uganda BPO and ITO Market Diagnostic and Go-To-Market Action Plan
- 2023 South Africa Professional and Shared Services Value Proposition
- 2022 South Africa National GBS & Source Market Value Propositions
- 2022 Caribbean BPO Marketplace Report
- 2022 Africa Global Business Services (GBS) Benchmarking & Market Report
- 2021 South Africa GBS National Quantification & Investment Report
- 2021 US Consumer Healthcare & Patient Engagement Survey
- 2021 GBS Masterplan for South Africa
- 2021 Africa Global Business Services (GBS) Benchmarking & Market Report.
- 2021 Global Business Services Vertical Industry Demand Survey and Buyers Reports.
- 2021 Gauteng Township Economic Regeneration (TER) Survey and Business Case.
- 2020 Harambee Mapping of Digital and ICT Skills and Demand.
- 2020 US Consumer Healthcare Survey.
- 2019 KZN Tier 2 and Tier 3 Cities and Towns Economy Survey.
- 2019 – 2020 Gauteng Digital and ICT Market Intelligence Report.
- 2019 Gauteng GBS Market Quantification Report and Value Proposition.
- 2019 KZN GBS Market Quantification Report and Value Proposition.
- 2019 Tshwane GBS Market Quantification Report and Value Proposition.
- 2019 South African Human Resource Management Survey and Value Proposition.
- 2019 Blended Artificial Intelligence (AI) in African Contact Centres Report.
- 2019 Global and Human Resource Management and Learning Survey.
- 2019 Global and South African Finance & Accounting (F&A) Survey and Value Proposition.
- 2019 Global CX Blockchain Market Intelligence Survey.
- 2019 South Africa Procurement Outsourcing Survey and Value Proposition.
- 2019 South African Alternative Legal Services (ALS) Survey and Value Proposition.
- 2019 Technology Experience Survey.
- 2019 US BPO Marketplace Report.
- 2019 Europe BPO Marketplace Report.
- 2019 Germany BPO Service Provider Profiling Report.
- 2019 Facilities Management Market Analysis Survey
- 2018 Global Vertical Industry Customer Experience (CX) Survey.
- 2018 Global Human Resource Outsourcing and Employee Experience (EX) Survey.
- 2018 Global Finance & Accounting (F&A) Survey.
- 2017 Facilities Management Report
- 2018 Cloud Transformation Survey in African Contact Centres
- 2016 Knowledge Executive Business & Market Insights covering:
- Human Capital and Skills Development
- Offshoring, Onshoring and Nearshoring
- Outsourcing, Co-sourcing and Insourcing
- Technology and Telecoms
- 2013 Knowledge Executive BPO Business & Market Insights
- 2008 South Africa National BPO Quantification Survey.
- Commissioned Reports and Surveys for the Automotive, BPO/S, Banking, Facilities, digital/ICT, Insurance, Technology and Telecom Sectors.