Research – Genesis GBS
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Research

RESEARCH

We produce commissioned and syndicated research reports and qualitative/quantitative surveys covering global business services (GBS) that includes digital-and IT-enabled services, business process outsourcing (BPO), business process services (BPS), finance & accounting, human resource outsourcing (HRO), procurement outsourcing, legal services, IT outsourcing (ITO), employee experience (EX) and customer experience (CX).

  • 2022 South Africa National GBS & Source Market Value Propositions
  • 2022 Caribbean BPO Marketplace Report
  • 2022 Africa Global Business Services (GBS) Benchmarking & Market Report
  • 2021 South Africa GBS National Quantification & Investment Report
  • 2021 US Consumer Healthcare & Patient Engagement Survey
  • 2021 GBS Masterplan for South Africa
  • 2021 Africa Global Business Services (GBS) Benchmarking & Market Report.
  • 2021 Global Business Services Vertical Industry Demand Survey and Buyers Reports.
  • 2021 Gauteng Township Economic Regeneration (TER) Survey and Business Case.
  • 2020 Harambee Mapping of Digital and ICT Skills and Demand.
  • 2020 US Consumer Healthcare Survey.
  • 2019 KZN Tier 2 and Tier 3 Cities and Towns Economy Survey.
  • 2019 – 2020 Gauteng Digital and ICT Market Intelligence Report.
  • 2019 Gauteng GBS Market Quantification Report and Value Proposition.
  • 2019 KZN GBS Market Quantification Report and Value Proposition.
  • 2019 Tshwane GBS Market Quantification Report and Value Proposition.
  • 2019 South African Human Resource Management Survey and Value Proposition.
  • 2019 Blended Artificial Intelligence (AI) in African Contact Centres Report.
  • 2019 Global and Human Resource Management and Learning Survey.
  • 2019 Global and South African Finance & Accounting (F&A) Survey and Value Proposition.
  • 2019 Global CX Blockchain Market Intelligence Survey.
  • 2019 South Africa Procurement Outsourcing Survey and Value Proposition.
  • 2019 South African Alternative Legal Services (ALS) Survey and Value Proposition.
  • 2019 Technology Experience Survey.
  • 2019 US BPO Marketplace Report.
  • 2019 Europe BPO Marketplace Report.
  • 2019 Germany BPO Service Provider Profiling Report.
  • 2019 Facilities Management Market Analysis Survey
  • 2018 Global Vertical Industry Customer Experience (CX) Survey.
  • 2018 Global Human Resource Outsourcing and Employee Experience (EX) Survey.
  • 2018 Global Finance & Accounting (F&A) Survey.
  • 2017 Facilities Management Report
  • 2018 Cloud Transformation Survey in African Contact Centres
  • 2016 Knowledge Executive Business & Market Insights covering:
    • Human Capital and Skills Development
    • Offshoring, Onshoring and Nearshoring
    • Outsourcing, Co-sourcing and Insourcing
    • Technology and Telecoms
  • 2013 Knowledge Executive BPO Business & Market Insights
  • 2008 South Africa National BPO Quantification Survey.
  • Commissioned Reports and Surveys for the Automotive, BPO/S, Banking, Facilities, digital/ICT, Insurance, Technology and Telecom Sectors.